Troubleshooting Issues


Who to Contact

Student integrity issues (plagiarism, etc.) Support teacher 1st, next level is Michelle Rao
Plagiarism should be reported to Michelle Rao
Students wanting to drop the course Support teacher
Students not submitting work Support teacher
Students showing/sharing issues regarding mental health crisis Support teacher
Sammi Marriner
GC Student Services
Students showing/sharing issues regarding food insecurity or housing Support teacher
Sammi Marriner
GC Food Locker

Difficulty with Faculty & Support Teacher Relationship
Michelle Rao

Students having password issues with BB or Georgian Email
Georgian IT Support

Students not appearing on BB
Support teacher
Shelly deSousa

Students need library number to access resources off-campus
Library User ID Form

Questions about textbooks (acquiring more, changing, etc.)
Shelly deSousa
Michelle Rao

Questions about pay or contracts
Michelle Rao
Georgian College HR

Difficulty accessing Banner
Georgian IT Support

Accessing funding for field trips, activities or project supplies
Michelle Rao

Students needing accommodations (have IEP from HS)
Support teacher will set up meeting with GC accessibility services & faculty will receive accommodation letter from there

Problem with the classroom technology (overhead projector, screen, computer, sound not working)
Call IT Support by dialing 1732 from classroom phone

Problem with classroom logistics (too small or not appropriate for your course)
Michelle Rao

Threatening or aggressive student
Call security from classroom phone by dialing 5100

What to do if Faculty is sick or cannot attend class
DC Support Teacher
Michelle Rao

Weather that threatens class cancellation
Campus Closure:
School Bus Cancellation:
If all school buses in your region are cancelled, the dual credit will be cancelled. This will be confirmed via email from Michelle Rao.
Occasionally, buses are cancelled for part of a region. The class may go ahead, but some students may not attend. Again you will hear from Michelle with details.
Faculty driving is made unsafe:
Faculty should make their own decision about safety. Please contact your dual credit support teacher(s) and Michelle ASAP. You may be able to use technology to teach the class remotely or class may be cancelled entirely.

How to get photocopied materials for class
Shelly deSousa for print credit
Grenville Printing