Troubleshooting Issues

Concern

Who to Contact

Student integrity issues (plagiarism, etc.) Support Teacher 1st, next level is Dana Ramsay 
Plagiarism should be reported to Dana Ramsay
Students wanting to drop the course Support Teacher
Students not submitting work Support Teacher
Students showing/sharing issues regarding mental health crisis Support Teacher
Katie Kinnear
GC Student Services
Students showing/sharing issues regarding food insecurity or housing Support Teacher
Katie Kinnear
GC Food Locker
Difficulty with Faculty & Support Teacher Relationship Dana Ramsay
Students having password issues with BB or Georgian Email
Georgian IT Support
Students not appearing on BB
Support Teacher
Program Clerk
Students need library number to access resources off-campus
Library User ID Form
Questions about textbooks (acquiring more, changing, etc.)
Program Clerk
Dana Ramsay
Questions about pay or contracts
Dana Ramsay
Georgian College HR
Difficulty accessing Banner
Georgian IT Support
Accessing funding for field trips, activities or project supplies Dana Ramsay
Students needing accommodations (have IEP from HS)
Support teacher will set up meeting with GC accessibility services & faculty will receive accommodation letter from there
Problem with the classroom technology (overhead projector, screen, computer, sound not working)
Call IT Support by dialing 1732 from classroom phone

Problem with classroom logistics (too small or not appropriate for your course)
Dana Ramsay
Threatening or aggressive student
Call security from classroom phone by dialing 5100
What to do if Faculty is sick or cannot attend class
DC Support Teacher
Dana Ramsay
Weather that threatens class cancellation
Campus Closure:
School Bus Cancellation:
If all school buses in your region are cancelled, the dual credit will be cancelled. This will be confirmed via email from Michelle Rao.
Occasionally, buses are cancelled for part of a region. The class may go ahead, but some students may not attend. Again you will hear from Michelle with details.
Faculty driving is made unsafe:
Faculty should make their own decision about safety. Please contact your dual credit support teacher(s) and Michelle ASAP. You may be able to use technology to teach the class remotely or class may be cancelled entirely.
How to get photocopied materials for class
Program Clerk for print credit
Grenville Printing